SHIPPING & RETURNS

POLICY

You will receive an e-mail confirmation after your order has been placed.

Pending availability and credit verification, you will receive a subsequent e-mail with shipping details.

Orders placed between Monday and Friday (excluding holidays) will ship within 5 to 7 business days.

Pretty Denim is not responsible for any delays in shipping including local delivery errors or international customs issues. Parcels cannot be rerouted once shipped. Pretty Denim is not responsible for parcels lost or damaged due to shipping.

Parcels will be shipped via Fedex or Canada Post. These services include insurance with $300 coverage, a tracking number, and a signature required upon delivery.

SHIPPING 

Canada

Standard $9: 1 — 5 business days
Express $43: 1 — 2 business days

USA

Standard $15: 1 — 5 business days
Express $57: 1 — 2 business days

International

Shipping charges calculated at check out. 

TAX

Prices of items are as quoted on the website.

Canadian orders are subject to applicable provincial taxes.

Shipments outside of Canada are not required to pay Canadian taxes.

International and overseas shipments are subject to local import duties and taxes. These additional charges are the responsibility of the receiver.

RETURNS

We are glad to issue a credit note, exchange or refund for any full price, unworn merchandise with all original tags and packaging, accompanied by the original sales receipt. You have 7 days within receipt of your order to email orders@prettydenim.com to notify us of your wish to return or exchange your purchase. Once approved, you must return the product to us within 14 days.

Please ship via certified mail, UPS, DHL or FedEx to:

Pretty Denim

Attn: Returns

24 Noble St. #301 
Toronto, Ontario
M6K 2C8
CANADA

 

Pretty Denim is not responsible for shipping costs or duty reimbursement in the case of international purchases. All costs for return shipments and exchanges are the responsibility of the customer.

All sales are final after 7 days of receipt of purchase.

Pretty Denim holds the right to deny credit notes, exchanges or refunds if the merchandise returned does not meet our return policy requirements.

All sale items are final sale and may not be returned.

Any further inquiries regarding gift wrapping or gift certificates should be directed to orders@prettydenim.com.