PRIVACY POLICY

Pretty Denim does not sell or share any customer information with third parties. Our online service provides ordering with maximum security and privacy.

 


SHIPPING POLICY

You will receive an e-mail confirmation after your order has been placed.

Pending availability and credit verification, you will receive a subsequent e-mail with shipping detais.

Orders placed between Monday and Friday (excluding holidays) will ship within 2 to 3 business days.

Pretty Denim is not responsible for any delays in shipping including local delivery errors or international customs issues. Parcels cannot be rerouted once shipped. Pretty Denim is not responsible for parcels lost or damaged due to shipping.

Parcels will be shipped via Fedex, DHL or Canada Post. These services include insurance with $100 coverage, a tracking number, and a signature required upon delivery.

 


SHIPPING

TAX POLICY

RETURNS

Canada

Free shipping within Canada via Canada Post: 1 — 14 business days
Expedited $40: 1 — 5 business days
DHL or Fedex Express $55: 1 — 2 business days

USA

Standard Shipping via Canada Post $20: 1 — 14 business days
Expedited $40: 1 — 5 business days
DHL or Fedex Express $55: 1 — 2 business days

 


Prices of items are as quoted on the website.

Canadian orders are subject to applicable provincial taxes.

Shipments outside of Canada are not required to pay Canadian taxes.

International and overseas shipments are subject to local import duties and taxes. These additional charges are the responsibility of the receiver.

 


We are glad to issue a credit note, exchange or refund for any full price, unworn merchandise with all original tags and packaging, accompanied by the original sales receipt. You have 7 days within receipt of your order to email orders@prettydenim.com to notify us of your wish to return or exchange your purchase. Once approved, you must return the product to us within 14 days.

Please ship via certified mail, UPS, DHL or FedEx to:

Pretty Denim

Attn: Returns

102 B Ossington Ave. 
Toronto, Ontario
M6J 2Z4
CANADA

Pretty Denim is not responsible for shipping costs or duty reimbursement in the case of international purchases. All costs for return shipments and exchanges are the responsibility of the customer.

All sales are final after 7 days of receipt of purchase.

Pretty Denim holds the right to deny credit notes, exchanges or refunds if the merchandise returned does not meet our return policy requirements.

All sale items are final sale and may not be returned.

Any further inquiries regarding gift wrapping or gift certificates should be directed to orders@prettydenim.com.